Politique de remboursement

At SmartRide, we want you to be completely satisfied with your purchase. Please read our policy below carefully.

1. Eligibility for Returns

We accept returns and refunds only in the following specific cases:

The item arrived damaged or defective.
You received the wrong item.

We do NOT accept returns for:

Change of mind.
Item not fitting as expected (please check product dimensions before ordering).
Buyer’s remorse.
Normal wear and tear.

2. Reporting Issues

If you receive a damaged or incorrect item, you must contact us at smartridestore@gmail.com within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your Order Number.
Clear photos or a short video showing the defect or error.
A brief description of the issue.

Claims made after 48 hours of delivery will not be accepted.

3. Resolution Process

Defective or Wrong Items: Once we verify the issue via the photos/video provided, we will offer one of the following solutions:

Free Replacement: We will send you a new item immediately at no cost.
Full Refund: In some cases, we may offer a full refund instead of a replacement.

No Physical Returns Required: For most defective or incorrect items, you generally do not need to ship the item back to us. This saves you time and shipping costs. We will instruct you on how to dispose of the item if necessary.

4. Refunds

If a refund is approved, it will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.